FAQ
Welcome to Lumravive.
Here you can find answers to common questions about ordering, payments, shipping, returns, refunds, and customer support.
If you need further assistance, please contact our customer support team:
How Can I Purchase Products From Lumravive?
Shopping with Lumravive is simple.
To place an order:
- Visit the product page of the item you are interested in.
- Select the available product option, quantity, or variation.
- Click “Add to Cart”.
- Review your selected items.
- Proceed to checkout.
- Enter your shipping and payment information.
- Confirm your order details.
- Complete your payment.
After your order is successfully submitted, you will receive an order confirmation email.
If you experience any issues during checkout, please contact:
Will I Receive an Order Confirmation Email?
After completing your purchase, an order confirmation will normally be sent to the email address provided during checkout.
If you cannot find the email, please check:
- Spam folder;
- Junk folder;
- Promotions folder.
If you still cannot locate your confirmation email, please contact us with your order details.
What If My Order Arrives Incorrect, Damaged, or Missing Items?
If you receive:
- A wrong product;
- A damaged item;
- A missing item;
- A product different from your order;
please contact our customer support team as soon as possible.
Email:
Please provide:
- Order number;
- Description of the issue;
- Photos or videos when applicable.
Our team will review your request and provide an appropriate solution.
Can I Modify My Order After Checkout?
If you need to update your order information, please contact us as soon as possible.
Changes can only be considered before your order enters processing.
Once your order has entered fulfillment preparation or shipping arrangements, modifications may no longer be available.
Please contact:
with:
- Order number;
- Requested changes;
- Updated information.
Can I Cancel My Order?
Cancellation requests should be submitted as soon as possible after placing an order.
Orders may only be cancelled before processing begins.
Once an order has been processed or shipped, cancellation cannot be guaranteed and the order may need to follow our return procedure after delivery.
To request cancellation:
Please include your order number.
Can I Update My Shipping Address?
If you entered an incorrect shipping address, please contact us immediately.
Address changes must be requested before your order enters processing.
Please provide:
- Order number;
- Correct shipping address;
- Any additional delivery details.
Once your order has been prepared for shipment, we cannot guarantee that address changes can still be completed.
How Can I Manage My Shopping Cart?
Before completing checkout, you can:
- Add or remove products;
- Adjust quantities;
- Review product selections;
- Confirm your order details.
Your cart total will update automatically when changes are made.
If you experience checkout problems, please contact our support team.
Which Browser Should I Use For The Best Experience?
For the best shopping experience, we recommend using the latest versions of:
- Google Chrome;
- Safari;
- Mozilla Firefox;
- Microsoft Edge.
Older browsers may affect website performance, checkout functions, or payment processing.
What Payment Methods Does Lumravive Accept?
Available payment methods will be displayed during checkout.
Payment options may vary depending on:
- Location;
- Payment provider availability;
- Device settings;
- Current checkout options.
Please review your final order amount before completing payment.
How Do Discount Codes Work?
If you have a valid discount code, you can apply it during checkout.
To use a discount code:
- Add products to your cart.
- Continue to checkout.
- Enter your discount code.
- Apply the discount.
- Confirm the updated order total.
Promotional offers may include conditions such as:
- Expiration dates;
- Minimum purchase requirements;
- Product exclusions;
- Limited availability.
How Do I Request a Return?
Before returning any product, please contact our customer support team.
Email:
Please provide:
- Order number;
- Product information;
- Reason for return;
- Photos or videos if required.
Do not send products back before receiving return instructions.
For complete details, please review our:
Return & Refund Policy
What Is Lumravive’s Return Period?
Eligible products may generally be returned within:
14 calendar days after delivery.
Returned products should meet the applicable return requirements described in our Return & Refund Policy.
When Will I Receive My Refund?
Approved refunds are generally processed within:
5–10 business days after the returned item has been received and inspected.
After the refund is issued, your bank or payment provider may require additional processing time before the funds appear in your account.
Where Does Lumravive Ship?
Lumravive currently provides shipping services within:
The United States
Shipping availability may depend on:
- Product availability;
- Carrier coverage;
- Delivery location;
- Other shipping limitations.
How Long Does Shipping Take?
Orders are generally processed within:
Up to 5 business days after payment confirmation.
After dispatch, standard delivery generally takes:
10–20 business days
Delivery estimates do not include processing time.
Actual delivery times may vary due to:
- Carrier operations;
- Weather;
- Public holidays;
- Transportation delays;
- Other unexpected circumstances.
How Much Does Shipping Cost?
Shipping fees are displayed during checkout before payment is completed.
Current standard shipping:
Orders of $39 USD or More
Free Standard Shipping
Estimated delivery:
10–20 business days after dispatch
Orders Under $39 USD
$2.99 Standard Shipping Fee
Estimated delivery:
10–20 business days after dispatch
How Can I Track My Order?
After your order has been shipped, we will send a shipping confirmation email with available tracking information.
Tracking details may include:
- Tracking number;
- Carrier information;
- Tracking link.
Please note that tracking updates may not appear immediately after shipment.
If your tracking information has not updated for an extended period, please contact:
What Should I Do If My Package Is Delayed?
If your shipment appears significantly delayed, please contact our support team.
Please provide:
- Order number;
- Tracking number if available;
- Relevant shipping details.
We will review the shipment information and assist with the next appropriate step.
What If My Tracking Shows Delivered But I Cannot Find My Package?
If tracking shows delivered but you have not received your package, please check:
- Around your delivery location;
- With household members;
- With neighbors where appropriate;
- Building reception or management if applicable;
- Carrier delivery information.
If the package cannot be located, contact:
Please include:
- Order number;
- Tracking number;
- Delivery information.
Our team will review the available details and provide assistance.
Where Are Lumravive Orders Fulfilled?
Orders may be fulfilled through our own facilities or trusted fulfillment partners.
The fulfillment location may vary depending on:
- Product availability;
- Inventory location;
- Order destination;
- Operational requirements.
The shipping origin may differ from our registered business address.
Is Lumravive Website Secure?
We use reasonable measures designed to protect customer information and support secure shopping.
Payments are processed through trusted ecommerce and payment service providers.
For information about personal data collection and protection, please review our:
Privacy Policy
Does Lumravive Store Payment Card Information?
Payment information may be processed through third-party payment providers.
When payment processing is handled externally, Lumravive does not store complete payment card information.
How Does Lumravive Protect My Personal Information?
Personal information may be used for:
- Processing orders;
- Managing payments;
- Arranging shipping;
- Providing customer support;
- Processing returns and refunds;
- Improving website services;
- Preventing fraud.
For more details, please review our:
Privacy Policy
How Can I Contact Lumravive Customer Support?
Our customer support team is available:
Monday–Friday, 9:00 AM–6:00 PM PDT
Contact information:
Customer Support Email:
service@lumravive.com
Customer Support Hotline:
0514-87875899
We aim to respond as quickly as possible during normal business hours.
Business Information
Brand Name:
Lumravive
Legal Company Name:
Yangzhou Leyouye Trading Co., Ltd.
Website:
lumravive.com
Business Address:
Room 113-4, East Building 2, No.22 Sanxing East Road, Shatou Town, Guangling District, Yangzhou City, Jiangsu Province, P.R.China
Customer Support Email:
service@lumravive.com
Customer Support Hotline:
0514-87875899
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Lumravive is owned and operated by Yangzhou Leyouye Trading Co., Ltd.