Shipping Policy
Last Updated: September 12, 2026
Thank you for shopping with Lumravive.
Lumravive is owned and operated by Yangzhou Leyouye Trading Co., Ltd.
Yangzhou Leyouye Trading Co., Ltd. is the legal entity responsible for operating lumravive.com and managing customer orders, including order processing, fulfillment coordination, shipping arrangements, tracking assistance, customer support, and related after-sales services.
This Shipping Policy explains how orders placed through lumravive.com are prepared, shipped, tracked, and delivered. It also provides information about processing times, delivery estimates, shipping fees, address updates, delayed shipments, and package-related concerns.
Order Processing Time
After payment has been successfully confirmed, orders are generally processed within:
Up to 5 business days
Business days do not include weekends or public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next available business day.
Processing times may occasionally take longer due to:
- High order volumes;
- Promotional periods;
- Public holidays;
- Inventory availability;
- Temporary operational delays;
- Other unexpected circumstances.
Once your order has been dispatched, we will normally send a shipping confirmation email with available tracking information.
Estimated Delivery Time
Lumravive currently provides shipping services within:
The United States
After dispatch, standard delivery generally takes:
10–20 business days
Please note that delivery estimates:
- Begin after the order has been shipped;
- Do not include order processing time;
- Are estimates and not guaranteed arrival dates.
Actual delivery times may vary depending on:
- Carrier operations;
- Delivery location;
- Weather conditions;
- Public holidays;
- Transportation delays;
- Local delivery conditions;
- Other logistics factors.
Shipping Rates
Shipping costs are calculated and displayed during checkout before payment is completed.
Lumravive currently offers:
Orders of $39 USD or More
Free Standard Shipping
Estimated delivery:
10–20 business days after dispatch
Orders Under $39 USD
Standard Shipping Fee: $2.99 USD
Estimated delivery:
10–20 business days after dispatch
The final shipping charge will always be shown before you complete your purchase.
Shipping Destinations
Lumravive currently ships to:
Addresses within the United States only.
Shipping availability may depend on:
- Product availability;
- Carrier service coverage;
- Delivery address limitations;
- Product-specific restrictions.
If we are unable to deliver an order to the address provided, our customer support team will contact you using the information associated with your order.
For shipping assistance, please contact:
Order Fulfillment
Orders may be fulfilled through our own facilities or through trusted fulfillment partners.
The fulfillment location may vary depending on:
- Product availability;
- Inventory location;
- Order destination;
- Fulfillment capacity;
- Operational requirements.
Different products within an order may occasionally be shipped separately.
The shipping origin may differ from our registered business address.
Lumravive does not guarantee that all orders are shipped from a specific location unless otherwise stated.
Using fulfillment partners allows us to provide efficient order processing while maintaining customer service standards.
Tracking Your Order
After your order has been shipped, a shipping confirmation email will normally be sent to the email address provided during checkout.
Tracking information may include:
- Tracking number;
- Carrier details;
- Tracking link;
- Shipment updates.
Please note that tracking information may not become active immediately after dispatch.
Some carriers require additional time to receive, scan, and update shipment information.
Delayed Shipments
While we make reasonable efforts to deliver orders within estimated timeframes, delays may occasionally occur.
Possible causes include:
- Carrier delays;
- Severe weather;
- Transportation interruptions;
- Public holidays;
- Regional delivery issues;
- Unexpected logistics events.
If your package appears significantly delayed or tracking information has not updated for an extended period, please contact:
Please provide:
- Order number;
- Tracking number if available;
- Relevant shipping details.
Our team will review the available information and provide assistance.
Lost or Missing Packages
If you believe your package may have been lost during transit, please contact our customer support team.
Email:
Please include:
- Order number;
- Tracking number;
- Delivery information.
We will review the shipment details and, where appropriate, work with the carrier or fulfillment provider to investigate.
Depending on the circumstances, possible resolutions may include:
- Replacement;
- Refund assistance;
- Another appropriate solution.
Each situation will be reviewed individually.
Package Shows Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, we recommend checking:
- Around your delivery location;
- With household members;
- With neighbors where appropriate;
- Building reception or management where applicable;
- Carrier delivery notes.
If the package remains missing, please contact:
Please provide:
- Order number;
- Tracking number;
- Relevant delivery information.
Our team will review the available details and assist with the next appropriate step.
A customer inquiry will not automatically be rejected solely because tracking shows a delivered status.
Changing Your Shipping Address
If you need to update your shipping address after placing an order, please contact us as soon as possible.
Address change requests must be submitted before:
The order enters processing.
Please provide:
- Order number;
- Correct shipping address;
- Additional delivery details if necessary.
Once fulfillment preparation or shipment arrangements have started, we cannot guarantee that address changes can still be completed.
After dispatch, address changes are generally unavailable.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice incorrect information after placing an order, please contact us immediately.
We will review the available order information and determine the appropriate next step.
Delays caused by incomplete or incorrect shipping details may affect delivery timelines.
Billing and Shipping Addresses
Your billing address does not need to match your shipping address.
However, customers should carefully review all shipping information before completing checkout to help avoid delivery issues.
Shipping Confirmation Email
After dispatch, a shipping confirmation email will normally be sent.
If you cannot locate your shipping email, please check:
- Spam folder;
- Junk folder;
- Promotions folder.
If you still cannot find it, please contact:
Events Outside Our Reasonable Control
Shipping delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather;
- Carrier interruptions;
- Transportation issues;
- Public holidays;
- Emergency situations;
- Regional logistics disruptions;
- Other unexpected events.
When such situations occur, Lumravive will provide reasonable assistance based on the available information.
Returns and Refunds
For information regarding:
- Return eligibility;
- Return period;
- Return procedures;
- Refund processing;
- Cancellation requests;
- Damaged or defective products;
please review our:
Return & Refund Policy
Customer Support
For questions regarding:
- Order processing;
- Shipping fees;
- Delivery estimates;
- Tracking information;
- Address changes;
- Delayed shipments;
- Missing packages;
please contact our customer support team.
Customer Support Email:
service@lumravive.com
Customer Support Hotline:
0514-87875899
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
For order-related questions, please include:
- Order number;
- Tracking number if available;
- A brief description of your request.
Providing complete information helps our team respond more efficiently.
Business Information
Brand Name:
Lumravive
Legal Company Name:
Yangzhou Leyouye Trading Co., Ltd.
Website:
lumravive.com
Business Address:
Room 113-4, East Building 2, No.22 Sanxing East Road, Shatou Town, Guangling District, Yangzhou City, Jiangsu Province, P.R.China
Customer Support Email:
service@lumravive.com
Customer Support Hotline:
0514-87875899
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Lumravive is owned and operated by Yangzhou Leyouye Trading Co., Ltd.