Return & Refund Policy
Last Updated: September 12, 2026
Thank you for shopping with Lumravive.
Lumravive is owned and operated by Yangzhou Leyouye Trading Co., Ltd.
Yangzhou Leyouye Trading Co., Ltd. is the legal entity responsible for operating lumravive.com and managing customer transactions, including product sales, order processing, payment assistance, shipping coordination, customer support, returns, refunds, and related after-sales services.
At Lumravive, we want the return and refund process to be clear and convenient. This policy explains the conditions for eligible returns, how to request a return, cancellation procedures, refund processing, and customer support options.
Return Eligibility Period
Eligible products may be returned within:
14 calendar days after delivery.
Return requests submitted after this period may not qualify for a standard return unless additional protections apply under applicable laws.
To help us process your request efficiently, please contact our customer support team as soon as possible after receiving your order.
Conditions for Returning Products
To qualify for a return, products should generally meet the following requirements:
- The item must be unused and in its original condition;
- The product should include original packaging and included accessories where applicable;
- The customer must provide valid order information or proof of purchase.
Products that are:
- Damaged;
- Defective;
- Incorrect;
- Missing components;
- Significantly different from the product description;
will be reviewed separately based on the specific circumstances.
How to Request a Return
Before sending any product back, please contact our customer support team:
Customer Support Email:
service@lumravive.com
Please provide:
- Order number;
- Product name or details;
- Reason for the return request;
- Photos or videos if the issue involves damage, defects, or incorrect products.
After reviewing your request, our support team will provide return instructions if your request qualifies.
Please do not send products back before receiving return approval and instructions from our team.
Return Shipping Address
The authorized return location may differ from our registered business address.
Once your return request has been approved, our customer support team will provide the correct return address and any necessary instructions.
Please do not send returned products directly to our registered business address unless specifically instructed by our team.
Products sent to an unauthorized address may not be properly received or processed.
Return Shipping Costs
Customer Preference Returns
For returns caused by customer preference, including:
- Change of mind;
- Personal preference;
- Incorrect selection of size, color, style, or product option;
- Other reasons unrelated to product quality or fulfillment errors;
the customer is responsible for applicable return shipping costs.
The return shipping cost depends on the carrier and shipping method selected.
Damaged, Defective, Incorrect, or Missing Products
If your order arrives:
- Damaged;
- Defective;
- Incorrect;
- Missing items;
- Materially different from the product description;
please contact:
Please provide:
- Order number;
- Description of the issue;
- Supporting photos or videos where applicable.
After reviewing the available information, we will provide an appropriate solution.
Possible solutions may include:
- Replacement;
- Refund;
- Authorized return;
- Another suitable resolution.
If the issue is caused by a product defect or an error during fulfillment, customers will not be responsible for reasonable additional return shipping costs required to resolve the issue.
Restocking Fees
Lumravive does not charge restocking fees for eligible returns submitted according to this policy.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Cancellation requests must be submitted before:
The order enters processing.
Once an order has entered fulfillment preparation or shipment arrangements, cancellation may no longer be available.
Orders that have already been shipped generally cannot be cancelled and may need to follow the return process after delivery.
To request cancellation, please contact:
Please include:
- Order number;
- Cancellation request;
- Relevant order details.
If an eligible cancellation is successfully completed before processing begins, the refund will be issued to the original payment method.
Return Review Process
After an approved return is received, our team will inspect the returned product to confirm whether it meets the applicable return conditions.
Once the review is completed, we will notify you of the refund decision.
If approved, the refund will be issued to:
The original payment method used for the order.
Refund Processing Time
Approved refunds are generally processed within:
5–10 business days after the returned product has been received and inspected.
After Lumravive issues the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Any additional processing time required by your financial institution is outside our direct control.
Late or Missing Refunds
If you have received confirmation that your refund has been approved but the amount has not appeared within the expected timeframe, we recommend:
- Checking your bank or payment account again;
- Contacting your payment provider or card issuer;
- Confirming whether the refund is still pending.
If you still need assistance, please contact:
Please provide:
- Order number;
- Refund confirmation details;
- Relevant payment information.
Our team will review the available information and assist with the next appropriate step.
Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or reduce any consumer rights or legal protections that cannot legally be excluded or limited.
Where applicable laws provide additional mandatory protections, those rights will continue to apply.
Customer Support
For questions regarding:
- Returns;
- Refunds;
- Order cancellations;
- Damaged or defective products;
- Missing or incorrect orders;
- Other after-sales concerns;
please contact our customer support team.
Customer Support Email:
service@lumravive.com
Customer Support Hotline:
0514-87875899
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
For existing orders, please include:
- Order number;
- Brief description of your request.
Providing complete information helps our team locate your order and respond more efficiently.
Business Information
Brand Name:
Lumravive
Legal Company Name:
Yangzhou Leyouye Trading Co., Ltd.
Website:
lumravive.com
Business Address:
Room 113-4, East Building 2, No.22 Sanxing East Road, Shatou Town, Guangling District, Yangzhou City, Jiangsu Province, P.R.China
Customer Support Email:
service@lumravive.com
Customer Support Hotline:
0514-87875899
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Lumravive is owned and operated by Yangzhou Leyouye Trading Co., Ltd.