Privacy policy

Last Updated: September 12, 2026

Lumravive respects your privacy and is committed to protecting your personal information.

Lumravive is owned and operated by Yangzhou Leyouye Trading Co., Ltd.

Yangzhou Leyouye Trading Co., Ltd. is the legal entity responsible for operating lumravive.com and managing the commercial activities associated with our online store, including product sales, order processing, customer support, payment assistance, shipping coordination, returns, refunds, and related after-sales services.

Lumravive operates this store and website, including all related information, content, features, tools, products, and services available through:

lumravive.com

(collectively, the “Services”).

Lumravive is powered by Shopify, which provides the ecommerce platform that enables us to provide our products and services to customers.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you:

  • Visit our website;
  • Browse our products;
  • Create an account;
  • Place an order;
  • Contact our customer support team;
  • Use our Services or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply to privacy-related matters.

Please read this Privacy Policy carefully.

By accessing or using any of our Services, you acknowledge that you understand how your personal information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process categories of personal information including:

Contact Information

Including:

  • Name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone number.

Financial Information

Including:

  • Credit card information;
  • Debit card information;
  • Financial account information;
  • Payment details;
  • Transaction information;
  • Payment confirmation details.

Payment information may be processed through secure third-party payment providers.

Lumravive does not directly store complete payment card information when transactions are processed through external payment providers.

Account Information

Including:

  • Username;
  • Password;
  • Security settings;
  • Preferences;
  • Account details.

Transaction Information

Including:

  • Products viewed;
  • Products added to cart;
  • Purchases;
  • Returns;
  • Exchanges;
  • Cancellations;
  • Order history.

Communication Information

Including information provided when you contact us, such as:

  • Customer support requests;
  • Questions;
  • Feedback;
  • Other communications.

Device and Usage Information

Including:

  • Device information;
  • Browser information;
  • IP address;
  • Network connection information;
  • Website activity;
  • Browsing interactions.

Personal Information Sources

We may collect personal information from:

Information Provided Directly by You

Including when you:

  • Create an account;
  • Place an order;
  • Contact us;
  • Subscribe to communications;
  • Provide information through our website.

Information Collected Automatically

Including information collected through:

  • Cookies;
  • Similar technologies;
  • Your device;
  • Browser activity;
  • Website interactions.

Service Providers

We may receive information from providers that support:

  • Payment processing;
  • Website operation;
  • Analytics;
  • Customer service;
  • Shipping;
  • Fulfillment.

Third Parties

We may receive information from business partners or other third parties where permitted by applicable laws.

How We Use Your Personal Information

We may use personal information to:

Provide and Improve Our Services

Including:

  • Processing orders;
  • Managing payments;
  • Arranging fulfillment;
  • Coordinating shipping;
  • Processing returns and refunds;
  • Improving customer experience.

Marketing and Advertising

Including:

  • Sending promotional communications;
  • Providing product recommendations;
  • Improving advertising campaigns;
  • Displaying relevant advertisements.

Security and Fraud Prevention

Including:

  • Verifying accounts;
  • Protecting transactions;
  • Detecting suspicious activity;
  • Preventing fraud.

Customer Communication

Including:

  • Responding to inquiries;
  • Providing order updates;
  • Offering customer support.

Legal Requirements

Including:

  • Complying with applicable laws;
  • Responding to legal requests;
  • Protecting our rights.

How We Disclose Personal Information

We may share personal information with trusted third parties for legitimate business purposes, including:

Shopify and Service Providers

Including providers that support:

  • Ecommerce operations;
  • Payment processing;
  • Analytics;
  • Customer support;
  • Cloud storage;
  • Shipping and fulfillment.

Marketing Partners

We may work with marketing partners to provide advertising services and improve customer experiences.

Depending on your location, you may have rights to opt out of certain data sharing activities.

Other Legal Purposes

We may disclose information:

  • When requested by you;
  • To complete transactions;
  • To comply with legal obligations;
  • To protect our business, customers, or rights.

Relationship With Shopify

Our Services are hosted by Shopify.

Shopify may collect and process personal information related to your access and use of our Services in order to provide and improve ecommerce services.

Information submitted through our website may be transferred to Shopify and other service providers involved in operating our store.

For more information about Shopify privacy practices, please review Shopify’s Privacy Policy.

Third Party Websites and Links

Our Services may contain links to third-party websites or platforms.

Lumravive is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies and terms of any external websites you visit.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from children who are not legally permitted to provide such information.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Security and Retention of Your Information

We use reasonable measures designed to protect personal information.

However, no online system can guarantee complete security.

We retain personal information only as long as necessary to:

  • Provide services;
  • Complete transactions;
  • Maintain records;
  • Resolve disputes;
  • Comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing your information;
  • Requesting correction;
  • Requesting deletion;
  • Receiving a copy of your information;
  • Managing communication preferences;
  • Opting out of certain data sharing activities.

To exercise your rights, please contact us using the information below.

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns about how we process your personal information, please contact us.

We will review your request and respond according to applicable privacy requirements.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence.

Where required, we use appropriate safeguards to protect personal information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to:

  • Changes in business practices;
  • Operational updates;
  • Legal requirements;
  • Technology changes.

The updated version will be published on this website with the revised “Last Updated” date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or your personal information rights, please contact us:

Customer Support Email:
service@lumravive.com

Customer Support Hotline:
0514-87875899

Business Address:
Room 113-4, East Building 2, No.22 Sanxing East Road, Shatou Town, Guangling District, Yangzhou City, Jiangsu Province, P.R.China

Business Information

Brand Name:
Lumravive

Legal Company Name:
Yangzhou Leyouye Trading Co., Ltd.

Website:
lumravive.com

Business Address:
Room 113-4, East Building 2, No.22 Sanxing East Road, Shatou Town, Guangling District, Yangzhou City, Jiangsu Province, P.R.China

Customer Support Email:
service@lumravive.com

Customer Support Hotline:
0514-87875899

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Lumravive is owned and operated by Yangzhou Leyouye Trading Co., Ltd.