Terms of Service
Last Updated: September 12, 2026
Welcome to Lumravive.
These Terms of Service (“Terms”) describe the rules and conditions that apply to your access and use of:
lumravive.com
(the “Website”) and the products, services, features, and purchasing functions provided through our Website.
Lumravive is owned and operated by Yangzhou Leyouye Trading Co., Ltd.
Yangzhou Leyouye Trading Co., Ltd. is the legal entity responsible for operating lumravive.com and managing the commercial activities associated with the Website, including product sales, order processing, payment support, shipping coordination, customer service, returns, refunds, and related after-sales services.
By accessing our Website, browsing products, creating an account, or completing a purchase, you agree to these Terms and our related policies, including:
- Privacy Policy;
- Shipping Policy;
- Return & Refund Policy;
- Terms of Purchase;
- Other policies published on our Website.
If you do not agree with these Terms, please do not use our Website or Services.
1. Website Access and Use
Lumravive provides this Website for customers to browse products, obtain information, and complete purchases.
When using our Website, you agree that you will:
- Provide accurate and complete information;
- Use the Website only for lawful purposes;
- Respect applicable laws and regulations;
- Avoid activities that may damage, interrupt, or interfere with our Website.
You must not:
- Attempt unauthorized access to our systems;
- Use the Website for fraudulent activities;
- Introduce viruses, malicious software, or harmful code;
- Collect information from other users without permission;
- Misuse Website content or features.
We reserve the right to restrict access or suspend accounts where necessary to protect our customers, Website, or business operations.
2. Information Accuracy
We make reasonable efforts to ensure that information provided on:
lumravive.com
is accurate and current.
However, information may occasionally include:
- Typographical errors;
- Product updates;
- Pricing adjustments;
- Availability changes;
- Technical inaccuracies.
We may update or correct information at any time without prior notice.
Such updates do not affect customer rights regarding accepted orders, defective products, or applicable consumer protections.
3. Products and Services
Lumravive aims to provide clear product information to help customers make informed purchasing decisions.
Product information may include:
- Product descriptions;
- Images;
- Features;
- Materials;
- Specifications;
- Usage details.
Due to differences in:
- Device screens;
- Lighting conditions;
- Manufacturing processes;
actual products may have minor variations.
These reasonable variations do not constitute a product defect unless the product is materially different from the description provided.
4. Customer Accounts
Certain Website features may allow customers to create accounts.
If you create an account, you are responsible for:
- Maintaining accurate account information;
- Protecting your login credentials;
- Preventing unauthorized access.
You should notify us promptly if you believe your account information has been compromised.
Lumravive may restrict or terminate access to accounts involved in misuse, fraud, or violations of these Terms.
5. Orders and Purchases
When you submit an order through our Website, you are requesting to purchase the selected products under the information provided during checkout.
Before completing your purchase, please review:
- Product selection;
- Quantity;
- Shipping information;
- Contact details;
- Payment information;
- Final order amount.
Submitting an order does not automatically guarantee acceptance.
We may review and refuse orders where necessary, including situations involving:
- Payment authorization failure;
- Product availability issues;
- Incorrect pricing information;
- Suspicious activity;
- Shipping restrictions;
- Incorrect customer information.
If payment has already been collected and an order cannot be fulfilled, an applicable refund will be issued.
6. Pricing and Payment
Product prices and available promotions may change from time to time.
The final amount payable will be displayed before completing checkout.
By submitting payment, you confirm that:
- Your payment information is accurate;
- You are authorized to use the selected payment method;
- You authorize payment processing for your order.
Payments may be processed through Shopify or third-party payment providers.
Lumravive does not store complete payment card information when payment processing is handled by external providers.
7. Shipping and Delivery
Orders are processed and delivered according to our:
Shipping Policy
Current shipping information includes:
Order Processing:
Up to 5 business days after payment confirmation
Estimated Delivery:
10–20 business days after dispatch
Delivery times are estimates and may be affected by:
- Carrier operations;
- Weather conditions;
- Public holidays;
- Transportation delays;
- Other logistics circumstances.
For complete shipping information, please review our Shipping Policy.
8. Returns, Refunds, and Cancellations
Returns, refunds, and cancellation requests are handled according to our:
Return & Refund Policy
Eligible products may generally be returned within:
14 calendar days after delivery
Customers should contact our support team before returning any product.
For assistance regarding returns or refunds, please contact:
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate information during checkout;
- Reviewing product details before purchase;
- Confirming shipping information;
- Using products appropriately;
- Contacting customer support when assistance is required.
Lumravive is not responsible for issues caused by inaccurate information provided by customers.
10. Third-Party Services
Our Website may use third-party services, including:
- Shopify;
- Payment processors;
- Shipping providers;
- Analytics services;
- Marketing platforms.
These third-party providers may operate under their own terms and privacy policies.
Lumravive is not responsible for independent third-party services outside our direct control.
11. Intellectual Property Rights
All content available on:
lumravive.com
including:
- Text;
- Images;
- Graphics;
- Website design;
- Product information;
- Logos;
- Other materials;
is owned by, licensed to, or legally used by Lumravive or Yangzhou Leyouye Trading Co., Ltd.
You may access and use Website content only for personal shopping purposes.
You may not:
- Copy;
- Reproduce;
- Modify;
- Distribute;
- Commercially use;
any Website content without prior written permission.
12. User Feedback and Reviews
If you submit:
- Reviews;
- Comments;
- Suggestions;
- Images;
- Other content;
you are responsible for ensuring that your submission:
- Is accurate;
- Does not violate laws;
- Does not infringe third-party rights;
- Does not contain harmful or misleading information.
Lumravive reserves the right to remove content that violates these requirements.
13. Privacy and Personal Information
Your personal information is collected, used, and protected according to our:
Privacy Policy
Our Privacy Policy explains:
- Information collected;
- How information is used;
- How information is shared;
- Your privacy choices;
- Applicable rights.
14. Website Availability
We aim to maintain reliable access to our Website.
However, temporary interruptions may occur due to:
- Maintenance;
- Technical issues;
- System updates;
- Third-party service interruptions.
We do not guarantee uninterrupted Website availability at all times.
15. Disclaimer
To the extent permitted by applicable law, Lumravive does not guarantee that:
- The Website will always operate without errors;
- All information will always be completely accurate;
- Services will always remain uninterrupted.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Lumravive and Yangzhou Leyouye Trading Co., Ltd. shall not be responsible for indirect, incidental, or consequential losses arising from Website use.
This limitation does not apply where liability cannot legally be excluded, including obligations related to:
- Consumer rights;
- Fraud;
- Product defects;
- Legal responsibilities that cannot be limited.
17. Changes to These Terms
Lumravive may update these Terms from time to time due to:
- Business changes;
- Service improvements;
- Legal requirements;
- Website updates.
The latest version will always be available on:
lumravive.com
The updated date shown at the beginning of these Terms indicates the effective version.
18. Contact Information
For questions regarding these Terms, products, orders, or Website services, please contact us:
Customer Support Email:
service@lumravive.com
Customer Support Hotline:
0514-87875899
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Business Information
Brand Name:
Lumravive
Legal Company Name:
Yangzhou Leyouye Trading Co., Ltd.
Website:
lumravive.com
Business Address:
Room 113-4, East Building 2, No.22 Sanxing East Road, Shatou Town, Guangling District, Yangzhou City, Jiangsu Province, P.R.China
Customer Support Email:
service@lumravive.com
Customer Support Hotline:
0514-87875899
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Lumravive is owned and operated by Yangzhou Leyouye Trading Co., Ltd.