Terms of Purchase
Last Updated: September 12, 2026
Thank you for choosing Lumravive.
These Terms of Purchase (“Purchase Terms”) describe the conditions that apply when you purchase products through:
lumravive.com
(the “Website”).
Lumravive is owned and operated by Yangzhou Leyouye Trading Co., Ltd.
Yangzhou Leyouye Trading Co., Ltd. is the legal entity responsible for operating lumravive.com and managing customer transactions, including product sales, order processing, payment handling, fulfillment coordination, shipping arrangements, customer support, returns, refunds, and related after-sales services.
By placing an order through our Website, you confirm that you have reviewed and accepted these Purchase Terms together with our:
- Terms of Service;
- Privacy Policy;
- Shipping Policy;
- Return & Refund Policy;
- Other applicable policies available on our Website.
These Terms are designed to explain how purchases are processed and how we support customers throughout the order experience.
1. Purchase Requirements
To place an order through Lumravive, you confirm that:
- You are legally able to enter into a purchase agreement;
- The information provided during checkout is accurate and complete;
- You are authorized to use the selected payment method;
- Your purchase complies with applicable laws.
Customers are responsible for reviewing order information before completing payment.
This includes:
- Product selection;
- Quantity;
- Product options;
- Shipping details;
- Contact information;
- Payment information.
2. Product Information
Lumravive makes reasonable efforts to provide accurate product information through:
lumravive.com
Product pages may include:
- Product descriptions;
- Images;
- Features;
- Materials;
- Dimensions;
- Usage instructions;
- Other relevant details.
We aim to present products as accurately as possible.
However, minor differences may occur due to:
- Screen settings;
- Lighting conditions;
- Manufacturing updates;
- Product packaging changes.
These reasonable variations do not affect customer rights where a product is materially different from its description or has a quality issue.
3. Product Availability
All products displayed on our Website are subject to availability.
Product availability may change due to:
- Inventory levels;
- Customer demand;
- Supplier availability;
- Operational circumstances.
If a product becomes unavailable after an order has been placed, Lumravive may contact you regarding available options.
Possible solutions may include:
- Updating you about availability;
- Providing alternative arrangements where appropriate;
- Issuing an applicable refund.
4. Product Prices and Promotions
Product prices and promotional offers displayed on:
lumravive.com
may change from time to time.
Before completing payment, customers will be shown:
- Product prices;
- Applicable discounts;
- Shipping charges;
- Final order total.
Promotional offers may include specific conditions, such as:
- Expiration dates;
- Minimum purchase requirements;
- Product exclusions;
- Limited availability.
If a pricing error occurs before order fulfillment, Lumravive may contact you to confirm the correct information or provide an appropriate solution.
5. Placing an Order
When you submit an order through our Website, you are requesting to purchase the selected products based on the information provided during checkout.
Before submitting your order, please ensure that:
- Your shipping address is correct;
- Your contact information is accurate;
- Your selected products are correct;
- Your payment details are complete.
After submitting an order, you will normally receive an order confirmation email.
An order confirmation indicates that we have received your request but does not always represent final acceptance.
6. Order Acceptance and Cancellation
Lumravive reserves the right to review orders before fulfillment.
Orders may be cancelled or declined in situations including:
- Payment authorization failure;
- Product availability issues;
- Incorrect pricing information;
- Suspected fraudulent activity;
- Incorrect customer information;
- Shipping restrictions.
If an order cannot be fulfilled after payment has been received, any applicable refund will be issued to the original payment method.
7. Payment Processing
Payments are processed through secure payment methods available during checkout.
By completing payment, you confirm that:
- The payment information provided is accurate;
- You have permission to use the selected payment method;
- You authorize payment processing for your order.
Payment processing may involve:
- Shopify;
- Payment providers;
- Other authorized financial service providers.
Lumravive does not directly store complete payment card information when payment processing is handled by third-party providers.
8. Order Confirmation and Communication
After your purchase is completed, Lumravive may send order-related communications, including:
- Order confirmation;
- Payment confirmation;
- Shipping updates;
- Tracking information;
- Customer service messages.
Customers are responsible for providing an active email address and accurate contact information.
If you do not receive order-related emails, please check:
- Spam folder;
- Junk folder;
- Promotions folder.
9. Shipping and Delivery
Orders are shipped according to our:
Shipping Policy
Current shipping information:
Order Processing:
Up to 5 business days after payment confirmation
Estimated Delivery:
10–20 business days after dispatch
Delivery estimates may be affected by:
- Carrier delays;
- Weather conditions;
- Holidays;
- Transportation interruptions;
- Other logistics circumstances.
For complete shipping information, please review our Shipping Policy.
10. Order Changes and Cancellation Requests
If you need to modify or cancel your order, please contact us as soon as possible.
Requests must be submitted before:
The order enters processing.
Once fulfillment preparation or shipment arrangements have started, changes or cancellations may no longer be available.
To request assistance:
Please include:
- Order number;
- Requested change;
- Relevant details.
Orders already shipped generally cannot be cancelled and may need to follow the return process after delivery.
11. Returns and Refunds
Returns and refunds are handled according to our:
Return & Refund Policy
Eligible products may generally be returned within:
14 calendar days after delivery
Customers must contact Lumravive before returning products.
Return requests may require:
- Order number;
- Product information;
- Reason for return;
- Supporting photos or videos where applicable.
Approved refunds are generally issued to:
The original payment method used for the purchase.
12. Damaged, Defective, Incorrect, or Missing Products
If your order arrives:
- Damaged;
- Defective;
- Incorrect;
- Missing items;
- Significantly different from the product description;
please contact:
Please provide:
- Order number;
- Description of the issue;
- Supporting images or videos when applicable.
Our team will review the available information and provide an appropriate resolution.
13. Customer Responsibilities
Customers are responsible for:
- Providing accurate order information;
- Reviewing product details before purchase;
- Confirming shipping information;
- Using products according to applicable instructions;
- Contacting customer support when assistance is required.
Lumravive is not responsible for delays or issues caused by incorrect information provided by customers.
14. Third-Party Services
Certain parts of the purchase process may involve third-party services, including:
- Shopify;
- Payment providers;
- Shipping carriers;
- Fulfillment partners.
These providers operate according to their own terms and privacy policies.
The use of third-party services does not reduce customer rights under these Purchase Terms or applicable laws.
15. Consumer Protection Rights
Nothing in these Purchase Terms is intended to exclude, restrict, or reduce consumer rights that cannot legally be excluded.
Where applicable laws provide additional protections, those rights will continue to apply.
16. Updates to These Purchase Terms
Lumravive may update these Terms of Purchase from time to time due to:
- Changes in business operations;
- Service improvements;
- Legal requirements;
- Website updates.
The latest version will always be available on:
lumravive.com
The updated date shown at the beginning of these Terms indicates the effective version.
Changes will not unlawfully affect orders that have already been accepted.
17. Contact Information
For questions regarding purchases, orders, payments, shipping, returns, or refunds, please contact our customer support team.
Customer Support Email:
service@lumravive.com
Customer Support Hotline:
0514-87875899
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Business Information
Brand Name:
Lumravive
Legal Company Name:
Yangzhou Leyouye Trading Co., Ltd.
Website:
lumravive.com
Business Address:
Room 113-4, East Building 2, No.22 Sanxing East Road, Shatou Town, Guangling District, Yangzhou City, Jiangsu Province, P.R.China
Customer Support Email:
service@lumravive.com
Customer Support Hotline:
0514-87875899
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Lumravive is owned and operated by Yangzhou Leyouye Trading Co., Ltd.